If someone is unable to reach the mail servers, you can bypass a problem with their e-mail client by the following steps:
- Start > Run > Type in COMMAND > Press OK.
- Can’t Send: Type telnet smtp.earth-comm.com 25 and then press Enter.
- Can’t Receive: telnet pop3.yahoo.com 110 and then press Enter.
- Response: 220 gateway1. yahoo.com or +OK X1 NT-POP3
The Customer’s computer is able to connect to the mail server fine. Continue following the E-mail Troubleshooter.
- Response: Connecting To …Could not open a connection to host on port: Connect failed
UPDATE (12/9/04): If the Customer is getting this error message, have them try another Access Number. If it works with the new Access Number, alert a Manager.
The problem is that the computer cannot reach our mail server. This could be because of a firewall, or Norton program installed. You can have the Customer try another ISP’s mailserver. (i.e. telnet mail.earthlink.net 25, or telnet mail.ispwest.com 25).
If they CAN, then their is a problem between the Customer and our mail server. Ask a Mgr.
If they CAN’T, their is a problem with the Customer’s PC reaching ANY mail server. Look for a program that is conflicting such as Norton Internet Security, McAfee, Zone Alarm, etc.