“One number for life is the way to go. No more guessing what your next number will be, no missed calls, no new local phone company to deal with and you won’t have to notify a soul!
A simple form and signature will speed you on your way to becoming part of the VoIP family. You won’t even break a sweat.”
Let’s take a look at how it all happens.
A Letter of Authorization is required when transferring the customer’s home or cell phone number over to our service. The Letter of Authorization must be signed by the account holder whose name is listed on the existing service.
VoIP will keep the customer informed of the transfer process via email along the way. Once the form is submitted and approved, the customer will receive an email confirmation that the number transfer is in process. If they do not receive a confirmation within 24 hours, they can contact us. Issues with the number transfer will also be communicated to them through email.
The transfer process takes between 14 to 30 business days once we receive the completed Letter of Authorization. An email will be sent from VoIP when the number has been successfully transferred.
In order for VoIP to transfer the number it MUST remain active with the local carrier. Once the customer has signed the Letter of Authorization, they should NOT contact their carrier to disconnect the service. It will take place when the phone number is transitioned to VoIP. The customer will receive a final bill from their previous provider.
Now a customer can always have a local number. With VoIP, a customer can have a local number in nearly every area code and country that we serve — and save themselves and those who call them lots of money!
How do they do it?
* Select a new area code and number.
* Add multiple numbers so that they can have local presence anywhere in our service area – so the customer and his/her callers can enjoy local rates.
* Add Lines; each line with its own number and service plan.
Area Code Availability
VoIP offers Area Codes across the country.
They can choose a number anywhere VoIP has service. Make them aware that if they choose a number that is outside of their local calling area, normal long distance, regional or local toll charges may apply for anyone who calls them depending on their telephone provider and their calling plan.
Can they get their old number back if they change their mind?
They must decide carefully before choosing a new number. Once they give up their number, it will be re-used by another VoIP customer and they won’t be able to get it back. Remember, they always have the option of keeping their old number as a virtual number.
VoIP Checklist
1. How many stations are they going to use?
2. How many extensions will be needed to cover all their employees?
3. What is their current bandwidth (both upload and download)?
3. What type of modem/router do they currently have?
4. Do they have any fax machines? If so, what model(s)?
5. Do they have an alarm system? If so what model(s)?
6. Who is their current ISP?
7. Are they wanting to keep their existing analog phones? If not, are they wanting to purchase other analog phones or digital phones?
8. What add-on feature(s) are they interested in?
It came to me realization that not a lot of people really know what they are doing these days. Here is some help.
1. Login to Radius Server remotely. (67.78.127.132) (Use administrator login/pw)
2. Go to C:\radius
3. Open the log file for the previous day. (ie acct-12172008.log)
4. Highlight and copy the entire log file.
5. Paste log file into EditPad.
6. Press CTRL+F to activate find and replace window.
7. Make sure regular expressions are turned on.
8. Copy the following into Search:
Caller-Id = “([0-9][0-9][0-9][0-9][0-9][0-9][0-9][0-9][0-9][0-9])” NAS-Port-DNIS = “([0-9][0-9][0-9][0-9][0-9][0-9][0-9][0-9][0-9][0-9])”
9. Copy the following into Replace:
.\1,\2
10. Click Replace All.
11. Copy the following into Search:
NAS-Port-DNIS = “([0-9][0-9][0-9][0-9][0-9][0-9][0-9][0-9][0-9][0-9])” Caller-Id = “([0-9][0-9][0-9][0-9][0-9][0-9][0-9][0-9][0-9][0-9])”
12. Copy the following into Replace:
.\2,\1
13. Click Replace All.
14. Highlight and copy the entire document.
15. Open Excel and paste the contents.
16. Once copied into Excel, cilck Data > Sort > Value > A-Z > OK
17. Highlight and copy all the numbers you altered. They should all be grouped and look similiar to: .9036751377,9033860014
18. Paste the numbers into a new EditPad document.
19. Save this document as new-[date]. (ie new-12-17-2008.txt)
20. Now you need to compare the current list to the skip list of numbers we have already checked.
21. Copy the contents of the txt you just made into an XLS spreedsheet with the same name. (ie new-12-17-2008.xlsx) and save it.
22. Copy the skip.xlsx document located on the file server at \Public\Port Management to your desktop and open it.
23. You should now have the new xlsx you made and skip.xlsx open. Copy the contents of the new xlsx to the bottom rows of the skip xlsx.
24. Press CTRL+A to highlight all the rows.
25. Click Home > Styles > Conditional Formatting > Highlight Cell Rules > Duplicate Values
26. A pop-up box asking what you want to highlight should appear. It should say “Duplicate” and “Light Red Fill…”.
27. CTRL+A to highlight entire excel document.
28. Save the skip.xlsx on the File Server.
29. Click Data > Sort > Column A > Cell Color > OK.
30. Highlight all the colored columns and COPY.
31. Go back to your new XLSX and paste into the bottom.
32. CTRL + A > Data > Remove Duplicates > Column A > OK.
33. Copy the contents into a new EditPad document.
34. Copy the following into Search:
\.([0-9][0-9][0-9])([0-9][0-9][0-9])([0-9][0-9][0-9][0-9]),([0-9][0-9][0-9])([0-9][0-9][0-9])([0-9][0-9][0-9][0-9])
35. Copy the following into Replace:
\1-\2-\3 – (\4)\5-\6
36. Highlight and copy the entire document.
37. Connect to txcsolutions FTP.
38. Browse to public_html/pm/numbers.html and open it.
39. Highlight and delete the current contents and then paste the changes you just made into it and SAVE it.
40. Go to: http://txcsolutions.com/pm/
41. Click on the first number in the top left.
42. The local calling guide window should open in the bottom left with what city they can call.
43. Search for the city name on the right side where our numbers are listed and make sure they are using the best number.
